Online Order Return Policy
We seek your satisfaction with every online purchase from Sedar. Please bear in mind that due to the custom nature of our blinds and curtains, we can only facilitate a refund or exchange (remake) in the case of a defective product.
Return Eligibility Criteria
- Material or workmanship defect (confirmed by Sedar team).
- Malfunctioning product.
- Product delivered in the wrong size due to our production facility's error.
- Retur request submitted within 2 days of delivery, with unused items in their original packaging.
- Product deemed irreparable.
Return Rejection Criteria
We cannot accept returns for the following:
- Products that have been used, modified, altered, washed, assembled, or installed, unless they are received defective.
- Products damaged due to misuse or displaying signs of wear, even within the warranty period.
- Assembled products, except when a manufacturing defect is determined by the Sedar team. We retain the right to assess defects and will repair or replace defective products at our discretion.
If you return a defective, damaged, or incorrect item, you will receive a full refund for the items bought, and delivery cost once your return is processed.
Pickup Procedure: Upon approval of your complaint, the product pickup process will commence.
No pickup charges will apply if a Return claim is filed within 7 days (168 hours) from the delivery date and time. If a pickup request is cancelled for any reason, it can be rescheduled once upon request without additional charges. However, if the 2nd pickup request is cancelled, the claim ticket will automatically close.
Refund Process
When you make a purchase at Sedar, we aim for your satisfaction. If you require a refund, we strive to simplify the process.
We will fully refund the delivery charge if the received product is faulty or damaged, and you return all items from your order simultaneously. Should you choose to retain some items, the delivery charge balance applicable to the kept products will be retained.
After receiving your returned product, we will refund your payment using the same method you initially used.
Credit or debit card payment – The refund will be credited back to the same card. Please allow 7-14 working days for the refund to reflect in your bank account.
For items purchased at a promotional price, the refund will align with that promotional rate. If you are returning items acquired through a promotion (e.g., 'Buy one get one half price' or '3 for 2'), the promotion will no longer apply, and the refund amount will be adjusted accordingly.
In cases where a coupon was applied to your order payment, the coupon will be considered used if you return only some eligible goods. The coupon will become invalid thereafter.
